Bought in the iOS app (App Store)
Apple bills you and decides refunds for App Store purchases. To cancel, open Settings on your iPhone or iPad, tap your name, then Subscriptions, choose Hearn and tap Cancel. See Apple's instructions. To ask for a refund, use Apple's Report a Problem. We cannot refund an App Store purchase ourselves, but we can help you work out which subscription is which.
Bought in the Android app (Google Play)
Google bills you and handles refunds under its policies for Play purchases. To cancel, open the Play Store, tap your profile, choose Payments & subscriptions, then Subscriptions, select Hearn and tap Cancel subscription. See Google's instructions and refund information.
Bought on the web
Web subscriptions are sold by Crowbly LLC and processed through RevenueCat Web Billing, which uses Stripe. You can cancel at any time from the link in your purchase receipt email or from your account, and we can also cancel for you if you write to us. Cancelling stops the next renewal. You keep your paid features until the end of the period you have already paid for.
If you were charged by mistake, charged twice, or could not use Hearn because of a fault on our side, write to us within 60 days and we will fix it or refund you. We also look at other requests case by case and in line with the law. Approved refunds go back to the original payment method, usually within 5 to 10 business days.
If you bought Hearn on the web and ask within 14 days of a charge, we refund that charge in full. After that, we look at each request fairly, for example if you were charged after cancelling or could not use Hearn because of a fault on our side.
If you live in the EU or UK you may also have statutory rights, such as a 14-day right to withdraw from a distance contract. These rights are unaffected by this page. Tell us at the time you buy if you want to start using a digital service immediately, as the law allows us to ask for that consent.
Free trials and renewals
An eligible free trial (for example 14 days of Folio) is not charged if you cancel before it ends. The checkout screen shows the trial length, the price and the billing period before you confirm. A subscription renews until cancelled. Cancel with the same store or provider you subscribed through, and do it at least a day before the renewal date.
Founding Writers pricing is a locked price on a continuing annual subscription. If you cancel and later resubscribe, the then-current price applies.
Deleting your account is not cancelling
Deleting your Hearn account or removing the app does not cancel a subscription bought through Apple, Google or the web. Cancel first, then delete your account, so you are not charged for something you cannot use.
Billing help
If your plan did not unlock after you paid, sign in with the same account you bought with and use Restore Purchases in the app. For a billing review write to write@hearn.app with your account email, the store or platform, the date and the amount. Never send your full card number or a sign-in code.