الدعم

Choose Email, Apple or Google on the sign-in screen. For email, check your inbox and spam for the six-digit code, and ask for a new one if it expired. If you signed in with Apple or Google before, use the same method to get to the same account. If you hid your email with Apple, your account uses Apple's relay address.

Guest projects and syncing

In guest mode your writing lives on one device and one browser. To use it elsewhere, sign in and move the project to your account. If a project is missing after you signed in, check that you are on the same device and browser you used as a guest. If something is still missing, tell us the device, the approximate time and the kind of item. Please do not email your writing.

Plans and billing

If a purchase did not unlock, sign in with the account you bought with and use Restore Purchases in the app. App Store and Google Play subscriptions are managed in your Apple or Google account; web subscriptions can be cancelled from your receipt email. Details and refund options are on the Refund & Cancellation page.

Getting your writing out

Open a page's menu and choose Export. Markdown, text and Word are on every plan; EPUB and PDF (including vertical PDF) are on Folio. Hearn saves a version of each page before exporting, so nothing is lost.

Delete your account

Open Hearn, then Settings, then Account, then Delete account.
If you own projects other people are in, choose for each one whether to transfer it or delete it.
Confirm with the one-time code we email you (or Apple's sheet, if you signed in with Apple).

This deletes your account and the projects you own from our active systems. Cancel any App Store, Google Play or web subscription separately first. If you cannot open the app, email write@hearn.app from your account address and ask us to delete it. The Privacy Policy explains what is deleted and what may remain.

Reporting abuse or a security issue

Write to write@hearn.app. For content that breaks our rules see the Acceptable Use Policy.

Contact us

Email write@hearn.app. Tell us what you were trying to do, what happened, your device and browser or app version, and the email on your account if it is account-specific. Never send passwords, sign-in codes or full payment details.